【Important】Regarding the refund of unused points (paid portion)

Our deepest thanks for your regular use of CocoPPa.
With the termination of the "CocoPPa" service, we will be processing refunds for our customers.If there are unused "points" (paid portion) in your current balance, you may apply for a refund for your balance amount less the payment transaction fee (of 3,500 yen) during the following period.

■Types of prepaid payment methods eligible for a refund

■Application period for the refund of "points" (paid portion)

■Steps to apply for a refund

■Refund conditions

■General enquiries

■Important notes

※1 Currencies in which refunds are possible

USD
EUR
GBP
CAD
CHF
SEK
DKK
NOK
QAR
AED
AUD
HKD
SGD
NZD
MXN
ZAR
INR
SAR
KWD
CZK
TRY
RUB
HUF
PLN
PHP
PKR
CNY
THB

※2 Countries for which refunds are possible

AF AFGHANISTAN
AX ALAND IS.
AL ALBANIA
DZ ALGERIA
AS AMERICAN SAMOA
AD ANDORRA
AO ANGOLA
AI ANGUILLA
AG ANTIGUA AND BARBUDA
AR ARGENTINA
AM ARMENIA
AW ARUBA
AU AUSTRALIA
AT AUSTRIA
AZ AZERBAIJAN
BS BAHAMAS
BH BAHRAIN
BD BANGLADESH
BB BARBADOS
BY BELARUS
BE BELGIUM
BZ BELIZE
BJ BENIN
BM BERMUDA IS.
BT BHUTAN
IO BIOT (British Indian Ocean Territory)
BO BOLIVIA
BQ BONAIRE,ST EUSTATIUS,SABA
BA BOSNIA AND HERZEGOVINA
BW BOTSWANA
BR BRAZIL
BN BRUNEI
BG BULGARIA
BF BURKINA FASO
BI BURUNDI
DM C. OF DOMINICA
CV CABO VERDE
KH CAMBODIA
CM CAMEROON
CA CANADA
KY CAYMAN IS.
CF CENTRAL AFRICA
TD CHAD
CL CHILE
CX CHRISTMAS IS.
CC COCOS IS.
CO COLOMBIA
KM COMOROS
CK COOK IS.
CR COSTA RICA
CI COTE D'IVOIRE
HR CROATIA
CU CUBA
CW CURACAO
CY CYPRUS
CZ CZECH R.
CD D.R. OF CONGO
DK DENMARK
DJ DJIBOUTI
DO DOMINICAN R.
EC ECUADOR
EG EGYPT
SV EL SALVADOR
GQ EQUATORIAL GUINEA
ER ERITREA
EE ESTONIA
SZ ESWATINI
ET ETHIOPIA
FK FALKLAND IS.
FO FAROE IS.
FJ FIJI
FI FINLAND
FR FRANCE
GF FRENCH GUIANA
PF FRENCH POLYNESIA
GA GABON
GM GAMBIA
GE GEORGIA
DE GERMANY
GH GHANA
GI GIBRALTAR
GR GREECE
GL GREENLAND
GD GRENADA
GP GUADELOUPE
GU GUAM
GT GUATEMALA
GG GUERNSEY
GN GUINEA
GW GUINEA-BISSAU
GY GUYANA
HT HAITI
HM HEARD AND MCDONALD IS.
HN HONDURAS
HK HONG KONG
HU HUNGARY
IS ICELAND
IN INDIA
ID INDONESIA
IR IRAN
IQ IRAQ
IE IRELAND
IM ISLE OF MAN
IL ISRAEL
IT ITALY
JM JAMAICA
JE JERSEY
JO JORDAN
KZ KAZAKHSTAN
KE KENYA
KI KIRIBATI
KR KOREA
XK KOSOVO
KW KUWAIT
KG KYRGYZ
LA LAOS
LV LATVIA
LB LEBANON
LS LESOTHO
LR LIBERIA
LY LIBYA
LI LIECHTENSTEIN
LT LITHUANIA
LU LUXEMBOURG
MO MACAO
MK MACEDONIA
MG MADAGASCAR
MW MALAWI
MY MALAYSIA
MV MALDIVES
ML MALI
MT MALTA
MH MARSHALL IS.
MQ MARTINIQUE
MR MAURITANIA
MU MAURITIUS
YT MAYOTTE
MX MEXICO
FM MICRONESIA
MD MOLDOVA
MC MONACO
MN MONGOLIA
ME MONTENEGRO
MS MONTSERRAT
MA MOROCCO
MZ MOZAMBIQUE
MM MYANMAR
NA NAMIBIA
NR NAURU
NP NEPAL
NL NETHERLANDS
NC NEW CALEDONIA
NZ NEW ZEALAND
NI NICARAGUA
NE NIGER
NG NIGERIA
NU NIUE
NF NORFOLK IS.
KP NORTH KOREA
MP NORTHERN MARIANA IS.
NO NORWAY
OM OMAN
CN P.R. OF CHINA
PK PAKISTAN
PW PALAU
PS PALESTINE
PA PANAMA
PG PAPUA NEW GUINEA
PY PARAGUAY
PE PERU
PH PHILIPPINES
PN PITCAIRN IS.
PL POLAND
PT PORTUGAL
PR PUERTO RICO
QA QATAR
CG R. OF CONGO
RE REUNION
RO ROMANIA
RU RUSSIA
RW RWANDA
WS SAMOA
SM SAN MARINO
ST SAO TOME AND PRINCIPE
SA SAUDI ARABIA
SN SENEGAL
RS SERBIA
SC SEYCHELLES
GS SGSSI (South Georgia and the South Sandwich Islands)
SL SIERRA LEONE
SG SINGAPORE
SK SLOVAKIA
SI SLOVENIA
SB SOLOMON IS.
SO SOMALIA
ZA SOUTH AFRICA
SS SOUTH SUDAN
ES SPAIN
LK SRI LANKA
BL ST. BARTHELEMY
KN ST. CHRISTOPHER AND NEVIS
SH ST. HELENA
LC ST. LUCIA
SX ST. MAARTEN (DUTCH)
MF ST. MARTIN (FRENCH)
PM ST. PIERRE MIQUELON
VC ST. VINCENT AND GRENADINES
SD SUDAN
SR SURINAME
SJ SVALBARD AND JAN MAYEN
SE SWEDEN
CH SWITZERLAND
SY SYRIA
TW TAIWAN
TJ TAJIKISTAN
TZ TANZANIA
TH THAILAND
TL TIMOR-LESTE
TG TOGO
TK TOKELAU IS.
TO TONGA
TT TRINIDAD AND TOBAGO
TN TUNISIA
TR TURKEY
TM TURKMENISTAN
TC TURKS AND CAICOS IS.
TV TUVALU
AE U.A.E.
US U.S.A.
UG UGANDA
UA UKRAINE
GB UNITED KINGDOM
UY URUGUAY
UZ UZBEKISTAN
VU VANUATU
VA VATICAN
VE VENEZUELA
VN VIET NAM
VG VIRGIN IS. (UK)
VI VIRGIN IS. (USA)
WF WALLIS AND FUTUNA
EH WESTERN SAHARA
YE YEMEN
ZM ZAMBIA
ZW ZIMBABWE


Service Closing Announcement

Our deepest thanks for your regular use of CocoPPa.

Since the service opened, a large number of people have used CocoPPa, but we now regret to inform you that, due to a variety of factors, the service will be closing at 15:00 on 9/30/2020.

Accordingly, we will stop selling points on 7/31/2020.

The administrative team would like to extend our deepest apologies for the suddenness of this announcement to everyone who enjoyed regularly using CocoPPa.

We ask for your understanding at this time.

Please see below for the service schedule and details until the closure.

Schedule until service closure

※Japan Time

Important Notes

* Please note that the times and dates provided above are subject to change without notice.

* Details regarding the method of refunding will be provided in a separate announcement on 8/31/2020.

We wish to extend our deepest appreciation to everyone who enjoyed using the service so far. While there is only a short time left until the service closes, we hope you will continue to enjoy CocoPPa until that time.